Refund Policy

This policy covers refunds for ScriptSnap plans (Starter, Pro Agency) and one-off credit Top-Ups. ScriptSnap is a sole trader business based in Australia.

1. Subscriptions

• You can cancel your subscription at any time from the billing portal. Cancellation takes effect at the end of the current paid period — you keep access until then.
• We don't generally offer refunds for partial billing periods, except where required by law (see section 4).

2. Credit Top-Ups

• Top-Up credits are delivered instantly and are generally non-refundable once added to your account.
• If a payment was charged but credits were not delivered due to a technical error, contact us and we will credit your account or refund the payment.

3. Duplicate or unauthorised charges

If you believe you were charged twice, or a charge was made without your authorisation, contact us at cmakks1@gmail.com within 30 days and we will investigate and refund confirmed errors in full.

4. Your Australian Consumer Law rights

Nothing in this policy limits your rights under the Australian Consumer Law. If the service has a major failure — for example, it doesn't work as described and can't be fixed within a reasonable time — you are entitled to a refund for the unused portion of your subscription or the affected purchase. For minor failures, we may fix the issue, re-supply the service, or provide a proportional refund.

5. How to request a refund

Email cmakks1@gmail.com with the email address on your account, the date and amount of the charge, and a short description of the issue. We aim to respond within 5 business days. Approved refunds are processed back to your original payment method via our payment provider and typically appear within 5–10 business days.